Cancellation Policy

Our goal is to provide quality dental care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers but also other patients. Please review our policy regarding missed appointments.

 

Appointment Cancellation

When you book an appointment, you are reserving a spot on our schedule that is no longer available to other patients. To be respectful of others, please contact our office as soon as you know you won’t be able to attend. If you need to cancel, we require at least 2 business days’ notice. Appointments are in high demand, and your advance notice allows us to offer that time to another patient.

How to Cancel Your Appointment

If you need to cancel your appointment, please do so with at least 2 business days’ notice. Cancellations are only accepted by phone at 613-707-4738 during business hours (Mon-Wed 8-5, Thurs 10-7, Fri 8-4). If necessary, you may leave a detailed message and we will return your call as soon as possible.

Late Cancellations & No-Shows

A cancellation is considered late if it occurs less than 2 business days before the scheduled time. A no-show is when a patient misses an appointment without providing any notice. In either case, we will charge the patient a $50 missed appointment fee. This fee must be paid before you can schedule another appointment.